Frequently asked questions

Honest answers, including the limits.

Why can't I just use a family password?

A static password can be shared, leaked overheard, guessed, or reused. It also never changes, so once it's compromised you may not know. SecureRing uses rotating verification signals that change automatically — there's nothing to memorize and nothing an impersonator can steal once and replay later.

What if someone steals my phone?

Your verification keys are generated and held on your device; we never have a copy. If your phone is lost or stolen, you (or another circle member) can remove that device's membership from the circle so it can no longer be used to verify or place calls. Account recovery is gated so a thief can't simply install the app and impersonate you.

Does SecureRing record my calls?

No. SecureRing verifies identity without recording conversations. Audio and video are carried by our calling provider (Twilio) in transit only — SecureRing itself never stores call audio or video content. See our privacy policy.

Can AI break it?

SecureRing is designed to make impersonation significantly harder, not impossible. A scammer who can clone a voice still can't produce the rotating safe word or pass a verified call that requires a key held on your real circle member's device. No system is unbreakable, and SecureRing is not a guarantee — always use your judgment and verify another way if anything feels off.

What does Premium include?

Premium unlocks verified video calls with your circle, including the rotating safe word shown right on the call screen. Practice scenarios, scam-aware training, and your trusted circle are free forever. See how it works.

What data does SecureRing collect?

The minimum needed: a display name, a public key, and a push token. We do not collect location, contacts, call history, biometrics, or any audio or video content. Full details on our privacy policy and security pages.

Does the other person need SecureRing too?

Yes — verification is mutual. Both people need SecureRing, be members of the same circle, and be online for the live call. That's the whole point: verification happens inside your trusted circle, not with strangers.

Is SecureRing a substitute for calling 911?

No. SecureRing is a supplemental safety aid, not an emergency-response service and not a guarantee that any call is safe. In a real emergency, contact authorities (911 or your local equivalent) directly. See our Terms.

Which phones does it work on?

SecureRing is available on iOS and Android.

Still have a question?

Email support@secure-ring.com and we'll get back to you.